Org Design
The Operating Model
How roles, boundaries, and decision records keep a fast-moving AI-augmented organisation coherent.
A work in progress
We've published these resources in the hope they're useful — you're welcome to copy or use anything you find on this site. We're still working through each record to optimise it for completeness and accuracy, so some entries are fuller than others for now.
The approach
Modernising an organisation is not just adopting new tools — it is rethinking who does what, where the boundaries sit, and how decisions are recorded so they can be revisited later.
// TODO populate: tell the org-design story in plain language — the principles, the structure, and what changed.
Principles
Clear roles
Every function has a defined owner and explicit boundaries.
Decisions on the record
Structural changes are documented as they happen, not after.
Designed to scale
The model adds capacity without adding confusion.
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