Question 1

What is included in the price?

Accepted Answer

The series price covers all session delivery — preparation, facilitation, and all materials used during the sessions. Greg prepares each series for your specific group context: the examples, use cases, and reference points are grounded in your organization's sector and operational reality where possible. What is not included is any post-series support or implementation work, which can be arranged separately if needed.

Question 2

How does the AI Accelerator Series compare to other PF TECH services?

Accepted Answer

PF TECH offers three related-but-distinct ways to build AI capacity. The AI Accelerator Series is a structured, time-bound curriculum delivered to a group — your staff team, your leadership team, your board, your association's member organizations, or a foundation's grantee community. It has a defined scope, a clear end point, and a flat price per delivery.

Compared to the Mission Multiplier Program: MMP is an ongoing monthly coaching cohort for individual non-profit professionals. It builds community across organizations and runs continuously. Think of it this way: MMP is broad access and ongoing community; the Accelerator Series is structured, group-delivered, and built for people coming from the same operational context.

Compared to the AI & Data Governance Advisory: the Advisory is a standing monthly retainer — ongoing, bespoke, and tailored to one organization's evolving governance needs. It includes board presentations, leadership sessions, and monthly check-ins with your internal AI adoption lead. The Accelerator equips your team with knowledge and tools; the Advisory guides your organization through strategic decisions as they arise.

Question 3

Can we combine series — for example, run the leadership and board series together?

Accepted Answer

Yes. Many organizations find it useful to run the leadership and board series in close sequence so that both groups are working from the same frameworks. Running the staff series alongside or shortly after gives the whole organization a shared language for AI. Each series is priced individually — there is no bundle discount for combining them, but the pricing is already structured per delivery, so the cost of bringing multiple series to your organization is straightforward.

Question 4

How many people can participate in a delivery?

Accepted Answer

There is no hard cap. The series is priced per delivery, not per seat — so you are not penalized for a larger group. Practically speaking, the sessions work best when there is enough room for discussion and questions. For the staff series, teams of 5–30 tend to work well in virtual delivery. For leadership and board sessions, typical group sizes are 3–20. If you have a larger community in mind, contact us and we can discuss cohort structuring.

Question 5

What is the AI Accelerator Series?

Accepted Answer

The AI Accelerator Series is a set of three structured workshop series that Greg Zatulovsky delivers directly to your organization, association, or community — one for staff and operations teams, one for executive leadership, and one for the board. Each series is designed to give the people in that role the specific frameworks, skills, and tools they need to engage with AI safely and effectively. All three are grounded in the specific regulatory, financial, and governance realities of the charitable sector — not adapted from a generic corporate curriculum.

Question 6

Who can bring the series to their community?

Accepted Answer

Any organization that has a group of people who would benefit from learning together. This includes: a non-profit that wants to run a series for its staff, leadership team, or board; a sector association that wants to offer AI training to its member organizations; a philanthropic foundation that wants to build capacity across its grantee community; or a network or coalition that wants to equip its members. If you have a group of people coming from a similar operational context, that's the right setting for this.

Question 7

Is the series delivered virtually or in person?

Accepted Answer

The standard delivery format is virtual — live sessions of 90 minutes each, conducted over video. This keeps the cost accessible and the scheduling flexible. In-person delivery is available for organizations that want to run the series at a conference, retreat, or multi-day event. The staff series (6 sessions) can be condensed into a two-day intensive format for conference delivery. In-person delivery incurs travel costs, which are quoted separately based on your location.

Question 8

How do we get started?

Accepted Answer

Fill out the inquiry form on this page and tell us about your group — who they are, what you're hoping to achieve, and which series you are considering. Greg reviews every inquiry personally and responds within one business day. If there is a fit, the next step is a short conversation to confirm scope, timing, and format before issuing a quote.

Question 9

How does this address our privacy and data compliance obligations?

Accepted Answer

Privacy and data compliance are central to the engagement, not an afterthought. Greg's background includes detailed working knowledge of PIPEDA (Canada's federal private sector privacy law), PHIPA (Ontario's health information privacy legislation), and CRA compliance requirements specific to registered charities. The organizational AI policy your team builds during the engagement will directly address how your organization handles donor data, client information, volunteer records, and staff data in the context of AI tools. The environmental scan will flag compliance risks relevant to your subsector.

Question 10

We want Greg to review a vendor contract or attend a staff meeting. Is that included?

Accepted Answer

Not directly — but the preferred approach is usually better. Rather than Greg reviewing a vendor contract on his own and handing you an answer, we would embed the evaluation into an upcoming leadership or board session so your team learns how to assess AI vendor contracts themselves — including using AI tools to help with the analysis. The goal is to build your internal capacity. The more Greg does for you independently, the less empowered your team becomes. Work gets done together, not delivered to you.

Question 11

Why does our organization need this now?

Accepted Answer

Your staff, board members, funders, and auditors are already asking about AI — and the pressure is only increasing. Most of the guidance available doesn't address the specific regulatory, financial, and governance realities of the charitable sector. Without a structured approach, organizations tend to either avoid AI entirely (and fall behind) or adopt it without the right foundations (and take on real risk). The traditional barriers — cost, staff capacity, technical expertise — have largely been eliminated by AI itself. The barrier now is fear and uncertainty. This service exists to move your organization from uncertainty to a clear, defensible strategy.

Question 12

Our board doesn't know much about AI. Will they be able to engage meaningfully with a 15-minute presentation?

Accepted Answer

That is exactly the scenario this is designed for. The board sessions are not technical briefings — they are governance conversations. Greg's job is to translate AI developments and risks into the language of board oversight: fiduciary duty, reputational risk, policy decisions, and strategic direction. A board does not need to understand how a large language model works. It needs to understand what questions to ask, what guardrails to put in place, and when to escalate. That is what the quarterly sessions are built to deliver.

Question 13

What will we actually have built by the end of the first year?

Accepted Answer

The engagement is structured around four early goals that the board and leadership team build collaboratively with Greg: (1) an organizational AI policy — board-approved governing principles for staff AI use, data handling, and acceptable use; (2) an AI environmental scan specific to your subsector — what peers are doing, what tools are relevant, what risks are emerging; (3) a defined pilot project — one bounded, low-risk AI initiative with clear success criteria, designed for learning before scale; and (4) identified internal early adopters — the staff champions who will lead the pilot. These aren't deliverables Greg produces for you. They are decisions your team makes together, with Greg facilitating.

Question 14

What is the AI & Data Governance Advisory?

Accepted Answer

It is a standing retainer that gives your organization structured, ongoing access to Greg Zatulovsky — a CPA with 20 years of non-profit experience and daily practitioner of AI tools — to help your board and leadership team engage with AI thoughtfully, safely, and on your own terms. Greg facilitates quarterly board presentations, bimonthly leadership sessions, and monthly check-ins with your internal AI adoption lead. The goal is to build your organization's capacity to navigate AI confidently — not to create dependency on an outside consultant.

Question 15

How much does it cost?

Accepted Answer

The retainer is $1,600 CAD per month on a month-to-month basis, with 60 days cancellation notice. There is no long-term commitment required. If you prefer cost certainty over a longer horizon, a 6-month prepay brings the effective rate to $1,520/month (5% off), and an annual prepay is priced at 10 months ($16,000 CAD — roughly 17% savings). Any work outside the defined retainer scope is quoted separately in advance at $500 CAD/hour with its own statement of work. Fixed pricing is intentional — non-profits need budget certainty more than the lowest possible number, and a retainer with no surprises is easier to plan around than hourly billing.

Question 16

Does this connect to other PF TECH services?

Accepted Answer

Yes, and intentionally so. Organizations that go through the advisory engagement often identify operational gaps that are well-suited for the Mission Multiplier Program (for finance and leadership staff who want deeper ongoing training) or for TERN (PF TECH's back-office integration framework, for organizations ready to automate core financial workflows). Organizations with significant operational complexity may also become candidates for Strategic Partnerships — PF TECH's embedded back-office support program. None of this is required. The advisory stands on its own.

Question 17

Is Greg going to tell us AI is too risky and we shouldn't use it?

Accepted Answer

No. Greg's position is that AI is as dangerous as you fear — and as powerful as you hope. Both things are true. The difference between those two outcomes is whether your organization has the right foundations: information governance, data architecture, privacy policies, and internal controls. Most non-profits have jumped to thinking about AI tools without examining their underlying information systems first. That's the real risk. The goal of this engagement is not to make you comfortable with AI. It's to make you competent.

Question 18

What does the engagement actually include?

Accepted Answer

The monthly retainer includes three recurring touchpoints: a 15-minute board presentation every quarter focused on risk governance and policy; a 30–60 minute leadership session every other month focused on strategy, tool evaluation, and implementation; and a 30-minute monthly check-in with your designated AI adoption lead or working group (up to three staff). All prep and delivery for these sessions is included in the flat monthly fee. Any work outside these touchpoints — independent research, vendor contract review, implementation support — is quoted separately at $500 CAD/hour.

Question 19

Who is Greg Zatulovsky and why is he the right person for this?

Accepted Answer

Greg is a CPA with 20 years of non-profit finance, operations, and technology experience. He has served on non-profit boards, has deep working knowledge of PIPEDA, PHIPA, and CRA compliance requirements for charities, and builds production AI systems daily — not as a theorist, but as a practitioner. He hosted the CPA Ontario Not-for-Profit Conference and has spent most of his career trying to move the sector forward on modernisation. He understands both the technical reality of AI and the specific constraints non-profits operate within. Most AI consultants understand one of those things. Greg understands both.

Question 20

What happens after the project is complete?

Accepted Answer

Every tool we build ships with a built-in knowledge base and an AI agent trained specifically to support your team — answering usage questions, guiding troubleshooting, and helping with routine tasks. For organisations that want to be self-sufficient, this is designed to handle the vast majority of day-to-day needs. Change management and training are scoped into every project as needed. For complex technical issues that arise later, we offer engagement at an hourly rate, quoted at the time of the request.

Question 21

Can we request a custom solution built specifically for our organisation?

Accepted Answer

Yes — that's exactly what the Co-Creation Lab is for. Submit your idea using the intake form and Greg will review it personally. If there's a fit, we'll move into a scoping conversation to define the problem, the approach, and the investment. Pricing is project-based and quoted through a comprehensive statement of work before any contract is signed. We use AI-assisted engineering and our own proprietary frameworks, which means significantly faster timelines and lower costs than traditional development firms — without compromising on privacy, security, or data quality.

Question 22

Who owns the tool once it's built?

Accepted Answer

Your organisation owns the tool outright. In some cases, where a solution has potential to benefit the broader sector, PF TECH may propose retaining shared rights to incorporate the approach into our TERN platform — and we offer a project discount as consideration when this applies. This is always discussed transparently during scoping and documented in the statement of work. You will never be surprised by an ownership clause after the fact.

Question 23

What kinds of tools does the Co-Creation Lab build?

Accepted Answer

Anything that addresses a real need in the sector — back-office workflows, reporting and intelligence tools, program delivery applications, or client-facing systems. Our focus is on bridging information flows between platforms your organisation already uses, filling gaps that off-the-shelf software doesn't address. We're not interested in rebuilding tools that already exist (like donor management or accounting systems) — but if something is genuinely missing from your stack, that's exactly the conversation we want to have.

Question 24

How involved will our team be during the build?

Accepted Answer

That depends on your preference and capacity, and it's something we discuss during scoping. Some clients want to be deeply involved — learning the tools and building the capability to maintain the solution independently. Others prefer to provide structured feedback while we handle the technical work. Either approach is supported, though we have a strong preference for organisations that want to build internal capacity. You can indicate your preference when you submit your intake form.

Question 25

Where does the tool get hosted, and who controls our data?

Accepted Answer

You choose, and we'll advise on the trade-offs during scoping. Options include PF TECH-managed hosting (Vercel and Supabase), self-hosted on your own infrastructure (Docker, local databases, virtual machines), or a fully air-gapped deployment using local AI models with no data leaving your environment. Your hosting choice doesn't significantly affect our project fee, though infrastructure costs will vary. For organisations working with highly sensitive data, we have direct experience building for maximum security with zero external data exposure.

Question 26

What is the Co-Creation Lab?

Accepted Answer

The Co-Creation Lab is PF TECH's accelerated custom development service. If your organisation has a specific operational, program, or client-facing problem that off-the-shelf software hasn't solved, we build a purpose-fit tool — designed around your exact workflow, built to PF TECH's privacy and data sovereignty standards. We take on a small number of projects at a time and are selective about fit. Every project is scoped and priced individually through a formal statement of work.

Question 27

Is my organization the right size for this program?

Accepted Answer

Our program is ideally suited for organizations in the Canadian and US non-profit sectors with an annual budget between $500K and $10M and under 50 staff. However, these are soft guidelines. The most important factor is a desire to learn and a commitment to improving your operational systems. If you feel you're a fit, we encourage you to apply.

Question 28

Is this just a series of webinars?

Accepted Answer

No. This is an active coaching cohort, not a passive lecture series. The small group size (15-20 members) is intentionally designed for interaction, Q&A, and peer-to-peer problem-solving. It's a space to work through your real-world challenges with expert guidance from PF TECH Founder, Greg Zatulovsky.

Question 29

How is AI and data privacy addressed in the leadership stream?

Accepted Answer

This is one of the most critical components. We will provide you with clear, legislatively compliant frameworks for working with data and AI. You will learn the best practices to protect sensitive individual records while still leveraging the power of AI to analyze aggregated data and trends, which is where the real strategic value lies.

Question 30

What is the total cost and commitment required?

Accepted Answer

The program runs on a flexible monthly subscription—no long-term lock-in. You can cancel anytime with 30 days' notice. We also offer 10% and 17% discounts for pre-paying for 6 or 12 months, respectively, for those who want to commit upfront.

Question 31

What is the primary goal of this program?

Accepted Answer

Our goal is to move you from being reactive to proactive. For accountants, it's about shifting from transactional data entry to becoming a strategic partner in your organization. For leaders, it's about moving from being paralyzed by the risks of technology to leading with a confident, clear framework for innovation.

Question 32

How much time should I expect to commit each month?

Accepted Answer

The core commitment is one live 90-minute workshop per month. Beyond that, the time you invest in implementing the concepts or engaging with the community is up to you.

Question 33

What is the ROI for my organization?

Accepted Answer

The return on investment comes in several forms: Time Savings (dozens of hours freed), Reduced Risk (compliant frameworks), Improved Decision-Making (clean, timely data), and Staff Retention (professional development).

Question 34

When will the sessions be scheduled?

Accepted Answer

The exact day and time for each of the four groups will be finalized based on the preferences of the accepted cohort members. Our goal is to find a time that works consistently for the majority of the group.

Question 35

What happens after I apply?

Accepted Answer

After you submit your application, our team will review all applications the week of April 6th. Accepted applicants will receive an official invitation along with a secure payment link to confirm their spot. Spots are limited and we are accepting applications globally, so we encourage you to apply early — priority consideration is given to those who apply first. Sessions begin May 1, 2026.

Question 36

Is there a discount for sending multiple team members?

Accepted Answer

Yes. We offer a 20% bundling discount for organizations that enroll team members in both the Accounting and Leadership streams. Please contact us after applying to arrange for the bundled pricing.

Question 37

Our organization doesn't use QBO. Will the accounting stream still be relevant?

Accepted Answer

Yes. While we will use specific tools like QuickBooks Online and components of the PF TECH AImpactNFP suite for practical examples, the program is built on teaching universal principles and frameworks. We focus on how to structure your data, design efficient workflows, and automate processes—concepts that are applicable to any modern accounting system.

Question 38

What happens if I miss a live session?

Accepted Answer

All workshops are recorded and will be available in the on-demand resource library, typically within 24 hours. You can watch them anytime, anywhere.

Question 39

What if I need more dedicated, hands-on support?

Accepted Answer

The Mission Multiplier Program is designed for coaching and community learning. For organizations seeking a deeper, more hands-on partnership to manage their finance, HR, or tech operations, PF TECH is accepting applications for 2-3 new strategic partners. You can learn more about those services on our Strategic Partnership page.

Question 40

What is the ROI of this partnership for our organization?

Accepted Answer

Reclaimed Time for strategic initiatives, Reduced Risk of errors and compliance issues, Cost Avoidance vs in-house teams, and Improved Decision-Making through better data.

Question 41

Why do you have a formal Partner Code of Conduct?

Accepted Answer

Our Code of Conduct is the foundation of a healthy, professional, and effective partnership. It protects both your organization and ours by setting clear, mutual expectations for respect, communication, and shared responsibility.

Question 42

How do you handle pricing for part-time staff?

Accepted Answer

We believe in fair and transparent pricing. The cost for part-time staff is prorated based on their standard weekly hours relative to a full-time equivalent.

Question 43

What does being 'digital-first' mean for our team on a day-to-day basis?

Accepted Answer

It means your team is responsible for timely participation in digital workflows (e.g., using Dext for receipts, approving invoices digitally). We design and manage the systems, but your active participation is essential.

Question 44

Why do you only work with Canadian organizations for this service?

Accepted Answer

Our expertise is deeply rooted in the Canadian regulatory environment. We are specialists in navigating CRA requirements for charities and non-profits, federal and provincial payroll legislation, and other nuances specific to Canadian operations.

Question 45

How exactly do you support our annual external audit?

Accepted Answer

We manage the audit process from start to finish as if we were your internal finance department. This includes preparing all necessary schedules and reconciliations, acting as the primary point of contact for the external auditors, and answering their inquiries.

Question 46

What is your team responsible for vs. what is the PF TECH team responsible for?

Accepted Answer

Your Team is responsible for: Providing source documents, making final decisions, implementing policies, and maintaining a primary contact. Our Team is responsible for: Processing transactions, preparing statements, managing remittances, providing strategic advice, supporting audits, and managing your AImpactNFP suite.

Question 47

What does the onboarding process look like?

Accepted Answer

1. Discovery & Scoping. 2. System Configuration & AImpactNFP Integration. 3. Team Training on workflows. 4. Go-Live & Ongoing Support.

Question 48

Is this just an outsourced bookkeeping service?

Accepted Answer

No. While we provide expert, full-cycle bookkeeping, that is only one component of our all-in-one Strategic Partnership. We act as your embedded operational team, integrating finance, systems administration (including our AImpactNFP suite), and strategic guidance. This is a true partnership governed by a mutual [Partner Code of Conduct], requiring deep collaboration and shared responsibility to succeed.

Question 49

Is dedicated IT support required, and what does it cost if we don't have it?

Accepted Answer

Yes, dedicated IT support is a mandatory requirement. This is directly linked to confidentiality and data security — as risk management specialists, we consider professional IT oversight a non-negotiable best practice for any organization handling sensitive donor, employee, and financial data.

If your organization does not currently have a dedicated IT provider, a $75/employee/month fee applies. This fee is intentionally designed as a deterrent, not a service offering — it reflects the significant additional risk and operational inefficiency of working in an IT environment without professional oversight. We strongly advise investing that amount in a dedicated IT partner before engaging PF TECH.

Question 50

How do you handle sensitive donor information?

Accepted Answer

Through de-identification. Our tools (like AImpactLINK) are engineered to store reference IDs rather than sensitive donor names, maintaining audit trails while removing privacy targets from the cloud.

Question 51

What is "Infrastructure Sovereignty"?

Accepted Answer

It is the right to own your digital foundation. We use open-source standards to prevent vendor lock-in and support connections to your own local AI instances (like Ollama), ensuring you maintain total authority over your assets.

Question 52

Is our data used to train AI models?

Accepted Answer

Never. We use Enterprise API endpoints for all AI interactions, ensuring that no client data is ever used for model training.

Question 53

Where does our data live?

Accepted Answer

You choose. Our default is Canada (for its rigorous privacy laws), but we offer residency in the EU (GDPR-standard) or bespoke global locations. Your data resides in your chosen jurisdiction, never a generic cloud.

Question 54

When can I get access to TERN?

Accepted Answer

TERN capabilities will start rolling out in mid-2026, first to Mission Multiplier Program participants and Strategic Partners. Join the early-access list and we'll reach out as features become available.

Question 55

Is TERN only for Canadian organisations?

Accepted Answer

No — TERN is being built for the global charitable sector. Canadian organisations benefit from additional depth in CRA compliance and fund accounting, but the core capabilities are relevant wherever non-profits operate. Data residency options will allow organisations to choose the jurisdiction where their data is hosted.

Question 56

Does TERN replace our existing systems?

Accepted Answer

No — TERN connects and enhances the systems you already use. Gift processing works with Stripe, PayPal, Square, and common CRMs like DonorPerfect and Keela. Budgeting connects to your QBO actuals. Fund management works within your existing accounting structure. The goal is to eliminate the manual work between your systems, not to replace the systems themselves.

Question 57

What is TERN?

Accepted Answer

TERN is PF TECH's non-profit back-office integration framework — a single intelligent system with deep capabilities in gift processing, budgeting, and fund management. It's not a collection of separate apps or a repurposed general-purpose tool. It's one system that understands how non-profit finance actually works, and connects every layer of your back office into coherent, auditable infrastructure.

Question 58

What capabilities is TERN building first?

Accepted Answer

The first three capabilities in development are: Gift Processing & Reconciliation (automated sync between your payment processor, CRM, and QBO), Collaborative Budgeting (multi-departmental budget creation with real-time variance tracking), and Fund & Grant Management (restricted fund governance, compliance tracking, and multi-funder reporting). These were chosen because they represent the highest-friction workflows in non-profit finance — the ones where automation delivers the most dramatic time savings.

Question 59

How is TERN different from general-purpose tools?

Accepted Answer

TERN is built by a CPA with 20+ years in non-profit finance — not a tech company that adapted a generic tool for the sector. That means fund accounting logic, CRA compliance, restricted fund governance, and donor reconciliation workflows are built in from the start, not researched and approximated. Large platforms won't prioritise these workflows for the non-profit sector. TERN exists precisely because they won't.

Question 60

Do we need to be using QuickBooks Online?

Accepted Answer

Current TERN capabilities are built for QuickBooks Online as the accounting layer. If you're using another accounting platform, TERN may not be the right fit yet — but reach out anyway. We're interested in understanding what platforms our community uses as we evolve the roadmap.

Question 61

How does TERN handle data privacy and AI?

Accepted Answer

Privacy is built into every workflow, not bolted on. Only de-identified data ever passes to an AI model — this is a foundational principle, not an option. We use enterprise API endpoints with explicit data non-retention agreements. We store only the minimum required data (reference IDs, not underlying records). Your data lives in your chosen environment — on-premises, your cloud, or a hosted cloud in your jurisdiction. You can extract and migrate at any time.

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